Right of withdrawal

Right of withdrawal for consumers

You can, without the need to indicate your reasons, withdraw your contractual declaration within 14 days in text form (e.g. by letter, fax, email) or, if you receive the goods before the expiry of the relevant period, by returning the goods. The period allowed for withdrawal begins after receipt of this information in text form, but not before the goods are delivered to the consignee (in the case of recurrent deliveries of similar goods, not before receipt of the first part delivery), and not before we have fulfilled our obligation to provide information in accordance with Art. 246 § 2 in conjunction with § 1 Section 1 and 2 EGBGB. In order to comply with the period allowed it will be sufficient if the declaration of withdrawal or the goods are sent off in good time.

The notice of withdrawal must be addressed to: [m]eatery GmbH, Drehbahn 49, 20355 Hamburg

Consequences of withdrawal: In the event of an effective withdrawal any payment, goods or services which have been received by both parties must be returned, together with the cost of any use that has been made of them (e.g. interest). If you are unable to return any goods or services supplied or the use of them (e.g. benefits of use) in full, in part or only in a deteriorated condition, you will be obliged to provide us with compensation for the applicable value. For the deterioration in the goods and for use which has been made of them, you will only be under an obligation to provide compensation if such deterioration or use results from the handling of the goods in a way which goes beyond testing their features and functions. Under 'testing their features and functions' we mean testing the goods in a way which is possible and usual in a shop. Any goods which can be packed as a parcel must be returned at our cost and risk, and any goods which cannot be packed as a parcel will be collected from you. Obligations to refund payments must be carried out within 30 days after the date of your notice of withdrawal. This period begins for you when you send your notice of withdrawal (or the goods) and for us when we receive them.

You are responsible for the standard costs of the return shipment if the goods which were supplied correspond to the goods ordered, and if the price of the goods to be returned does not exceed € 40, or – in the case of a higher price – if you have not yet paid for the goods in full or in part at the time of withdrawal. In other cases the return shipment is free of charge for you.

There is no right of withdrawal in the case of goods which are produced to customer specifications or are clearly adapted to the personal requirements of the customer, or for goods which because of their characteristics are not suitable for return, may be perishable, or whose best-before date has been exceeded in accordance with § 312 d Section 4 No. 1 BGB.